- How long has your company been established? Do you have a service presence in the Russian-speaking region?
EcoSure Global Solutions has over 15 years of experience in the construction machinery parts industry. Our headquarters is in Shanghai, China, and we have a core office in Moscow CBD. We have been deeply involved in the Russian-speaking market for many years with a mature localized service network, and our business has now expanded to emerging markets in the Middle East and South America.
- What industries do you mainly serve? What equipment parts can you supply?
We focus on the mining and heavy engineering sectors. We have built a comprehensive one-stop supply system covering core equipment such as excavators, bulldozers, mining dump trucks, drills, crushers, ball mills, and conveyors. Whether you need power systems or structural components, we can meet your needs.
- What brands of parts can you provide? Are they compatible with Caterpillar, Komatsu, and other European/American models?
We deeply understand and precisely meet the stringent standards of European and American markets. Our product portfolio broadly covers bulldozers including Shantui SD16-SD60, Caterpillar D6-D11, and Komatsu D275-D475; excavators including Sany, XCMG, Caterpillar, Komatsu, Liebherr, etc., covering from 3 to 700 tons; and dump trucks including Tongli, Lingong, Caterpillar, Komatsu, Terex, Northern Heavy Industries, Sany, XCMG, etc., covering from 70 to 240 tons. In addition, we maintain long-term strategic cooperation with distributors of international first-tier brands such as LIEBHERR, Rexroth, and Berco.
- Besides engine parts, can you supply all components for the whole machine?
Absolutely. We offer a one-stop service for all vehicle parts. For excavators, our supply range includes not only engine systems but also travel mechanisms, slewing bearings, hydraulic pumps and valves, undercarriage parts, buckets, and teeth. For bulldozers, we provide everything from transmission torque converter assemblies to final drives, undercarriage parts, cutting edges, and ripper tips.
- Do you offer genuine parts? What other options are available if we have a limited budget?
We have established a diversified supply system to flexibly match your budget. First, genuine (original) parts ensure 100% original matching for the most severe operating conditions. Second, OEM parts follow original technical and process standards, offering high performance and excellent cost-effectiveness. Third, high-quality aftermarket parts are strictly quality-controlled, have excellent compatibility, and offer unbeatable cost advantages.
- How can you guarantee the fitment of aftermarket or non-genuine parts? Will they fit properly?
This is our core competitive strength. Our technical team conducts in-depth research on the underlying technical parameters of major mainstream brands to ensure that all supplied parts are perfectly consistent with original parts in terms of installation dimensions and mechanical performance. For extreme working conditions such as heavy loads, high temperatures, and high dust, we can even provide customized material and structural improvements for better performance.
- Is your supply stable? Will there be any sudden shortages?
Very stable. We have established deep strategic cooperation with large Chinese state-owned enterprises, military-grade manufacturers, and OEM factories for international first-tier brands. We fully adhere to the original quality control standards and test every batch of products one by one. Our supply chain is extremely robust, ensuring long-term stable supply.
- How long is the delivery lead time? Can you make emergency shipments if a machine breaks down suddenly?
We have a mature inventory management system, so regular orders have short lead times. At the same time, we have strong emergency order response capabilities. For special or old models, we provide rapid reverse engineering and customized development services to minimize your downtime.
- What if I have an old machine and cannot find parts on the market? Can you help?
This is one of our specialties. We offer full customization services. As long as you provide your requirements or samples, we can use rapid reverse engineering to develop specialized parts for special models, older machines, or extreme operating conditions – something many ordinary traders cannot do.
- How can I become a long-term partner and start inquiring about prices?
We sincerely look forward to working with you. You can contact us through the following channels:
Email: lena@ecosure.cn;
Phone/WhatsApp: +86 157 637 88225 (you can directly reach our General Manager Lena);
Headquarters address: Room 506, Building L3-B, Hongqiao World Center, Qingpu District, Shanghai, China.
We support both regular batch supply of standard parts and customized development for special applications. We look forward to working with you to reduce the total lifecycle maintenance and operating costs of your equipment.
- What payment methods do you support? Can we settle in RMB?
We support multiple international payment methods, including wire transfer and letter of credit, which can be negotiated based on the cooperation model. In terms of currency, we accept USD, EUR, and RMB, offering you flexible payment options to reduce exchange rate risks.
- Is there a minimum order quantity requirement? Do you accept small-batch orders?
We understand the different purchasing needs of our customers and do not impose a unified minimum order quantity. Whether it is a small trial order or long-term bulk supply, we treat all with equal importance and provide corresponding support. For first-time cooperation, we especially welcome small trial orders to verify our quality and service.
- Can you provide free samples? How are sample costs and shipping fees handled?
We typically provide samples at a cost, which can be refunded upon order confirmation. For clients with clear long-term cooperation intentions, free samples may be negotiated. International shipping costs are generally borne by the customer, but if the subsequent order reaches a certain amount, the shipping fee may be offset against the payment. Please discuss specific policies with our sales manager.
- What is your product warranty period? How do you handle quality issues?
We strictly follow original quality control standards. All parts come with an industry-standard warranty period (typically 3 to 12 months, depending on the product category). If a quality problem is confirmed, we offer replacement, return, or technical compensation solutions. Every batch is strictly inspected before shipment; quality issues are extremely rare, but should they occur, we will prioritize quick resolution with our customers.
- What are your packaging methods? Are they suitable for long-distance sea or land transport?
We provide customized packaging according to the part type, including rust-proof treatment, wooden cases, steel frames, or pallets, to ensure no damage during long-distance sea, rail, or road transport. For precision hydraulic parts or large structural components, we have professional reinforced packaging solutions, backed by years of international shipping experience.
- Can you assist with export customs clearance and documentation?
Yes. We have a professional foreign trade team that can provide complete export documentation, including commercial invoices, packing lists, certificates of origin, quality certificates, etc. We are also familiar with the customs clearance requirements of Russian-speaking countries, the Middle East, and South America, and can provide additional documents as needed to help your goods clear customs smoothly.
- Do your products have relevant quality certifications, such as ISO or CE?
Our partner manufacturing facilities are certified to international quality management systems such as ISO9001, and some products meet regional standards like CE and GOST. For specific markets (e.g., Russia), we can provide relevant certification documents or cooperate with you to complete local certification processes upon request.
- Do you provide installation guidance or remote technical support?
Yes. We not only supply parts but also offer technical consulting services. For complex assemblies (such as transmissions and hydraulic pumps), we can provide installation manuals, video tutorials, and, if necessary, remote video technical support. For long-term partners, on-site technical guidance can also be negotiated.
- How can I confirm that the parts perfectly match my equipment? Can you assist with model selection?
We have a rich model database. You only need to provide your equipment model, serial number, or original part number, and we can precisely match it. For models that cannot be confirmed, we support providing drawings or samples for verification to ensure zero-error selection.
- Do you offer customized product labeling or branded packaging services?
Yes. For customers who need to display their brand, we offer neutral packaging or customized labeling services, including your logo and part numbers. For OEM orders, we can also provide dedicated packaging designs as per contract terms to help you build your own brand image in the local market.
- Do you have overseas warehouses or stocked inventory in the Russian-speaking region?
We have an office in Moscow and have established joint inventory management with local partners, allowing fast allocation of some high-frequency wearing parts in the Russian-speaking region. Meanwhile, our Shanghai headquarters share a large warehouse with substantial stock to handle global emergency orders at any time.
- Can you provide technical drawings or performance specification sheets?
Certainly. For regular parts, we include product certificates and performance parameters with the shipment. If you have special requirements, we can provide 2D or 3D drawings, material reports, etc., to facilitate your technical verification or secondary processing.
- Do you accept customized processing based on drawings or samples?
Absolutely. We have strong reverse engineering and processing capabilities. You can provide samples or drawings, and we can quickly conduct measurement, design, and trial production, especially suitable for old or non-standard models. We have successfully customized non-standard parts for many European and American clients.
- For long-term bulk orders, can you offer tiered pricing or annual framework agreements?
Yes. We highly value long-term partnerships. By signing an annual framework agreement, you can enjoy more competitive tiered pricing, priority supply, and stable delivery schedules. Specific terms can be negotiated based on order volume and payment conditions.
- How do you ensure consistent quality across different production batches?
We have a strict batch management system with our manufacturers. Samples from each batch are retained and inspection reports are issued. Every step from raw material incoming to finished product outgoing is traceable. We also conduct regular audits of our suppliers to ensure stable processes and consistent performance between batches.
- If equipment fails due to part issues during operation, how would you respond?
First, our parts undergo rigorous testing, so the probability of failure caused by the part itself is extremely low. If it occurs, we will immediately work with you to analyze the cause (providing testing support if needed) and promptly send replacements or compensation according to our warranty policy. We will also provide improvement suggestions based on your working conditions to prevent recurrence.
- Do you provide regular inventory replenishment recommendations or forecasting services?
Yes. Based on your equipment operation data and usage frequency, we can help develop a reasonable spare parts inventory plan to avoid downtime due to stockouts and reduce capital tie-up. Our supply chain team will communicate with you regularly to optimize replenishment cycles.
- Which internationally renowned brands do you cooperate with? Do you supply full-series parts for these brands?
We maintain long-term strategic cooperation with distributors and upstream suppliers of many international brands, including Caterpillar, Komatsu, Hitachi, Liebherr, Shantui, Hyundai, Metso, Atlas Copco, Thyssenkrupp, P&H, and more. We can supply a wide range of parts for these brands, covering multiple models and systems.
- Besides mining equipment, can you supply parts for construction machinery or port machinery?
Currently, we mainly focus on mining and heavy construction equipment, but our product portfolio already covers excavators, bulldozers, and dump trucks, which are also widely used in construction and port sectors. If you have specific needs, please let us know, and we will check our model database to see what we can supply.
- Do you have a dedicated technical team for reverse engineering? How long does it typically take?
We have an experienced engineering team equipped with 3D scanning and measuring devices. For general structural parts, reverse engineering and first article sampling usually take 2 to 4 weeks; complex assemblies may take longer. We will keep you updated on progress and ensure perfect fitment of the first article before mass production.
- Do you provide equipment lifecycle cost optimization recommendations?
That is one of our core values. Based on your equipment list, working conditions, and historical maintenance records, we can recommend the most suitable combination of parts (genuine, OEM, or aftermarket) to help you significantly reduce total lifecycle maintenance and operating costs while ensuring performance. We welcome in-depth discussions on cooperation.
- Do you support signing long-term price lock agreements with customers to hedge against exchange rate fluctuations?
We are open to negotiation. For annual framework orders, we are willing to offer fixed exchange rates or fixed pricing for a certain period, based on the cooperation scale and payment terms, to help you mitigate market volatility risks. Specific terms will be determined on a case-by-case basis according to market conditions at the time.
- Can you assist with product repairs?
Absolutely. We have established formal repair partnerships with authorized dealers of leading brands such as CAT, Komatsu, NHL, GH, and Hitachi. All our repair services are backed by original equipment manufacturer (OEM) technical support and genuine parts, ensuring that equipment performance is fully restored to factory specifications. Furthermore, we provide a clear 12‑month quality warranty for every repair, giving you complete peace of mind. Choosing us means choosing professionalism, reliability, and long‑term assurance.
